Death Care Customer Service Associate
5 days ago
We are seeking an experienced Mortuary Office Specialist to join our team at Service Corporation International. As a key member of our operations team, you will provide exceptional customer service, handle phone calls, and perform various administrative tasks.
Responsibilities:- Customer Service: Respond to phone calls from customers, dispatch removal teams, and ensure completion of Death Certificates according to state, federal, and company regulations.
- Documentation Management: Scan documentation into HMIS case documents, proof death certificates prior to filing, and maintain accurate records.
- Communication: Communicate persuasively with co-workers, customers, government agencies, and doctor's offices to gain cooperation and resolve issues.
- Experience: Preferred 3 years' experience in a business environment, preferably in mortuary or cemetery services.
- Education: High School Diploma or GED required.
- Skills: Excellent communication and interpersonal skills, ability to multitask, knowledge of HMIS, and bilingual ability a plus.
- $23.00 per hour salary, commensurate with experience and location.
- A comprehensive benefits package, including medical, dental, and vision coverage.
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