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Senior Administrative Clerk and Typist

2 months ago

Worcester, Massachusetts, United States City of Worcester, MA Full time

SENIOR ADMINISTRATIVE CLERK & TYPIST
DIVISION OF PUBLIC HEALTH
CITY OF WORCESTER

The City of Worcester is in search of qualified candidates for the role of Senior Administrative Clerk and Typist within the Public Health Division. This position entails delivering comprehensive administrative assistance and outstanding customer service through various communication channels, including in-person interactions, telephone inquiries, and electronic correspondence. The Senior Administrative Clerk and Typist will manage incoming phone calls, oversee the Division's general email communications, uphold internal operational standards, facilitate the annual tobacco retailer permit process, assess and generate permits for funeral homes, and handle inventory and general office procurement.

Bilingual candidates are highly encouraged to submit their applications.

KEY RESPONSIBILITIES:

  • Welcome and guide the public with accurate information.
  • Handle all incoming phone calls and direct them to the appropriate department or personnel.
  • Oversee the Health Division's general email account, responding to or directing emails as necessary.
  • Maintain internal operational protocols, including managing conference room bookings, conference call arrangements, Microsoft Teams usage, and City vehicle reservations.
  • Assist the Public Health Director with the Worcester Board of Health, which includes preparing agendas, attending meetings, documenting minutes, and corresponding with Board members.
  • Act as a liaison between City departments to enhance internal Division operations as requested by the Director.
  • Support the scheduling of both internal and external meetings as directed.
  • Assist with the annual tobacco retailer permit process, including application evaluations and permit issuance.
  • Organize and digitize documents.
  • Manage office supply inventory and general purchasing needs.
  • Perform additional tasks as assigned.

ESSENTIAL QUALIFICATIONS:

  • Proven experience in delivering exceptional customer service.
  • Background in accounting/bookkeeping with fundamental math skills.
  • Capability to manage multiple tasks while maintaining confidentiality.
  • Self-motivated with the ability to analyze and interpret data.
  • Experience in conducting independent research and preparing detailed, accurate reports.
  • Ability to prioritize responsibilities and multitask effectively.
  • Proficient in working independently and engaging positively with the public, local officials, and departmental staff.
  • Skilled in addressing inquiries and concerns through telephone, email, and face-to-face interactions in a professional manner.
  • Ability to collaborate effectively in both independent and team settings.
  • Competent in communicating with diverse populations.
  • Familiarity with operating standard office equipment.

MINIMUM REQUIREMENTS:

  • High School diploma or equivalent.
  • Experience in customer service and/or clerical roles within an office environment.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Strong communication skills.

PREFERRED QUALIFICATIONS:

  • Associate degree in Business/Public Administration or a related field.
  • Two years of experience in clerical or administrative functions.
  • Two years of experience in customer service within an office context.
  • Prior experience with the Workday Platform.

SALARY RANGE: Competitive hourly rate, full-time position with a comprehensive benefits package.