Bilingual Customer Service Representative
1 week ago
Position Overview:
Company:
Otis Elevator Co.
Role:
We are seeking a dedicated Customer Care Specialist fluent in French to join our dynamic Otisline Contact Center Team. This role is pivotal in ensuring exceptional service delivery to our clients.
As a key point of contact for both internal and external stakeholders, you will operate within the Otisline framework while having the opportunity to expand your skills across various customer service functions.
Key Responsibilities:
1. Manage and resolve emergency breakdown inquiries.
2. Address customer and technician queries promptly and effectively.
3. Maintain accurate and detailed records in our Otis Business Systems.
Qualifications:
- A strong commitment to providing outstanding customer service.
- Excellent communication skills, both written and verbal.
- Ability to collaborate within a team and perform under pressure to meet organizational goals.
Benefits:
- Enjoy a stable employment contract with a leader in the elevator and escalator industry.
- Competitive compensation aligned with local standards, along with:
- Comprehensive training in technology, processes, and interpersonal skills, with opportunities for knowledge exchange with seasoned professionals.
- Potential for career advancement based on performance.Join us in shaping the future of mobility and become part of a team that values innovation and community.
At Otis, we prioritize the well-being of our employees and customers, ensuring a safe and ethical work environment.
We are committed to diversity and inclusion, welcoming applicants from all backgrounds.
Equal Opportunity Statement:
Otis Elevator Co. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
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