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Customer Care Specialist

2 months ago


Bloomfield, Connecticut, United States Otis Elevator CO Full time

Position Overview:

Company:
Otis Elevator Co.

Role:
We are seeking a dedicated Customer Care Specialist fluent in French to join our Otisline Contact Center Team. This role is essential in ensuring our customers receive exceptional service and support.

As a Customer Care Specialist, you will serve as the primary point of contact for both internal and external clients, providing assistance and solutions to their inquiries. Your role will be based in our contact center, with opportunities to expand your skills in various customer service areas.


Key Responsibilities:
1. Handle and resolve emergency breakdown calls efficiently.
2. Address customer and technician inquiries promptly.
3. Maintain accurate and detailed records in our Otis Business Systems.

Qualifications:
- A strong passion for delivering outstanding customer service.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment and manage pressure effectively.

Benefits:
- Long-term employment contract with a leading company in a stable industry.
- Competitive compensation aligned with local standards.

We provide comprehensive training in technology, processes, and interpersonal skills, along with opportunities for career advancement based on performance.

Joining Otis means becoming part of a global leader in the elevator and escalator industry, where we prioritize safety, ethics, and quality in all operations.

Our diverse team is committed to meeting the needs of our customers and passengers worldwide.

At Otis, we invest in our employees' growth through training and development programs, ensuring you have the resources to succeed in your career.

We are dedicated to creating a workplace that values diversity and inclusion, ensuring that every team member feels respected and valued.

Join us and contribute to our mission of moving people safely and efficiently around the world.