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French-Speaking Customer Support Agent

2 months ago

Bloomfield, Connecticut, United States Otis Elevator CO Full time

Position Overview:

Join a global leader in the elevator and escalator industry, where your role as a Customer Care Specialist will be pivotal in ensuring exceptional service delivery.


About the Role:

As a key member of our Customer Care Team, you will engage with both internal and external clients, providing them with the support they need. Your position will allow for growth and development within various sectors of our customer service operations.


Key Responsibilities:
  • Handle and resolve emergency service calls efficiently.
  • Address inquiries from customers and technicians in a timely manner.
  • Maintain accurate records in our business systems to ensure effective communication.

Qualifications:

The ideal candidate will possess a strong commitment to customer satisfaction, excellent communication skills, and the ability to thrive in a team-oriented environment while managing high-pressure situations.


Benefits:

We offer a stable employment opportunity within a resilient industry, along with competitive compensation and comprehensive training in technology, processes, and interpersonal skills. With demonstrated performance, you will have the chance to advance your career within our organization.


Company Culture:

At Otis, we prioritize our people, fostering a diverse and inclusive workplace where every team member is valued. Our commitment to safety, ethics, and quality underpins all our operations.


Join us in shaping the future of mobility and become part of a dedicated team that is making a difference globally.