Service Operations Manager

3 weeks ago


Milwaukee, Wisconsin, United States Thompson Safety Full time
Job Summary

The Service Manager is responsible for overseeing the strategic direction and day-to-day operations of the service department. This includes managing a team of service representatives, providing guidance and leadership, and ensuring the department meets its goals and objectives.

Key Responsibilities
  • Manage a team of service representatives, including hiring, coaching, and developing their skills and performance.
  • Develop and implement strategies to improve service department performance and efficiency.
  • Ensure compliance with company policies and procedures, as well as regulatory requirements.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
  • Manage budgets and financial reports for the service department.
  • Identify and implement opportunities for growth and improvement within the service department.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • 3+ years of experience in the B2B Facility Services or Distribution industry.
  • 1+ years of supervisory or management experience.
  • Strong marketing and sales strategy development experience.
  • Working knowledge of safety industry.
  • Ability to set and meet aggressive commitments to achieve business objectives.
  • Ability to manage and lead staff to excellent performance.
  • Ability to build strategic partnerships and possess a strong and positive track record of growth within a market.
Physical Requirements
  • Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
  • Must be able to lift up to 50 pounds at times.
  • Must be able to operate a motor vehicle and travel when needed.

Thompson Safety is an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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