Patient Service Representative for Abrazo Parkway Clinic

7 days ago


Scottsdale, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

**Job Summary**

A non-exempt medical office position responsible for front office processes in a physician practice setting.

**Key Responsibilities**

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Florida Physician Services, L.L.C.

• Maintain confidentiality and adhere to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

• Demonstrate support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities and reporting compliance issues in a timely manner.

• Greet patients entering the physician practice and provide a positive first impression.

• Answer office phones, make appointments, confirm appointments, and reschedule as necessary.

• Check in patients, collect accurate patient demographics, and enter data into electronic systems.

• Assist with checking out patients, referral processing, and scheduling.

• Collect co-pays and post charges.

• Process charge entry and patient balance processing.

• Distribute information to patients regarding office policies, procedures, and practice information.

• Explain and enroll patients in the patient portal.

• Perform additional responsibilities as needed.

**Requirements**

• High school diploma or equivalent working knowledge.

• One year of customer service experience, preferably in a hospital or physician office setting.

• None required.



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