Front Desk Assistant Manager

1 month ago


Marquand, Missouri, United States Delta Hotel Indianapolis Full time
Job Summary

The Front Desk Assistant Manager is a key member of our hotel team, responsible for providing exceptional customer service and ensuring the smooth operation of the front office. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Customer Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Office Operations: Assist with the management of the front desk, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Team Management: Supervise and support front desk staff, providing guidance and training as needed to ensure excellent service delivery.
  • Revenue Management: Analyze and optimize room revenue, ensuring maximum occupancy and revenue growth.
  • Communication: Maintain effective communication with all departments, including housekeeping, food and beverage, and engineering, to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Experience: At least 5 years of progressive experience in a hotel or related field, with a minimum of 2 years in a supervisory role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Certifications: Food handlers, CPR, and first aid certifications required.
Benefits

As a valued member of our team, you will enjoy a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.



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