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Service Operations Coordinator

2 months ago

Arlington Heights, Illinois, United States Johnson Controls International Full time

Join Our Team as a Service Operations Coordinator

We are seeking a highly skilled Service Operations Coordinator to join our team at Johnson Controls International. As a Service Operations Coordinator, you will play a critical role in ensuring the efficient and effective delivery of our services to our customers.

Key Responsibilities:

  • Coordinate Service Requests: Receive and process customer service requests, ensuring timely and efficient resolution.
  • Schedule and Dispatch Technicians: Utilize technical resource productivity and profitability by efficiently scheduling and dispatching technicians.
  • Partner with Service Team Manager: Collaborate with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations.
  • Analyze and Assess Technical Team Performance: Analyze and assess technical team performance, making adjustments as needed to enhance customer satisfaction in a cost-effective manner.

Requirements:

  • Education: Associate's degree preferred, high school diploma or equivalent required.
  • Experience: Minimum of 2-4 years of service industry experience managing service operations and/or service scheduling.
  • Skills: Strong interpersonal skills, ability to perform work independently, solid organizational and attention to detail skills, and ability to prioritize work activities based upon financial impact to desired business goals.

What We Offer:

  • Competitive Compensation: Johnson Controls International offers a competitive compensation package, including a salary and benefits.
  • Opportunities for Growth: We offer opportunities for growth and development, including training and professional development programs.
  • Diverse and Inclusive Work Environment: We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected.

Equal Employment Opportunity:

Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.