Guest Services Associate

4 weeks ago


Arlington Heights, Illinois, United States Northshore Full time
Job Title: Guest Services Associate

Northwest Community Hospital is seeking a Guest Services Associate to coordinate guest services at hospital entry points. This role is responsible for coordinating, training, and scheduling volunteer staff assigned to hospital entrances. The ideal candidate will serve as a liaison between entry locations, hospital departments, campus buildings, and Center for Specialty Medicine (CSM) physician offices.

Key Responsibilities:
  • Coordinate phone coverage, greeter, way-finding, transport, and delivery services
  • Perform various clerical functions to maintain operations at hospital entry points
  • Model customer-focused behavior that represents the highest standards of Northwest Community Hospital (NCH)
Requirements:
  • High School Diploma or Equivalent
  • Two years experience interacting with the public required
  • Previous experience coordinating activities preferred
  • American Heart Association Adult Heartsaver CPR and EAD training within 3 months of hire
Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Medical, Dental, Pet, and Vision options, including Domestic Partner Coverage
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities


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