Desktop Support Specialist

1 week ago


Kansas City, Missouri, United States Vaco Full time
Job Summary

Vaco is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees, resolving hardware and software issues, and ensuring minimal downtime.
  • Network and System Administration: Monitor and maintain the health of our computer systems and networks, ensuring optimal performance and security.
  • Cable Management and Inventory: Implement and maintain proper cable management practices, and conduct regular inventory checks to ensure accurate tracking of assets.
  • Customer Service: Deliver exceptional customer service, responding to employee inquiries, and providing clear, concise solutions to technical issues.
  • Team Collaboration: Work closely with our IT team to identify and resolve technical issues, and contribute to the development of best practices and procedures.
Requirements
  • Education and Experience: Associate's or bachelor's degree with two years of experience, or two years of experience in a related field, preferred.
  • Technical Skills: Proficiency in Service Now, IT best practices, and ITIL environment or current ITIL certification(s), preferred.
  • Communication and Interpersonal Skills: Excellent written and oral communication skills, with the ability to effectively communicate technical information to non-technical staff and end-users.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
What We Offer

Vaco is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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