Front Desk Supervisor | Westin Wilmington | PM Hotel Group
2 weeks ago
Front Desk Supervisor | Westin Wilmington | PM Hotel Group Job Category : Front Desk Requisition Number : FRONT015047 Posted: October 25, 2024 Full-Time On-site Locations Showing 1 location Description What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader. Here are a few other tasks you’ll be responsible for on a daily basis: Communicating clearly and demonstrating a high level of professionalism in a fast-paced environment. Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards. Stepping in to complete daily hotel front desk tasks. Assisting Guest Services Manager with monitoring performance and attendance. Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches. Where You’ve Been: We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must. When You’re Here: Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company. Qualifications Preferred Skills: Team Player: Works well as a member of a group. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest. Dedicated: Devoted to a task or purpose with loyalty or integrity. Motivations Preferred: Self-Starter: Inspired to perform without outside help. Goal Completion: Inspired to perform well by the completion of tasks. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. Education Preferred: High School or better. Experience Preferred: 2-5 years of Hotel Front Desk Experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr
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Wilmington, United States PM Hotel Group Full timeWhat You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Hotel, Front Desk, Agent
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Wilmington, United States PM Hotel Group Full timeYou will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing you Guest Service, Hotel, Agent, Guest
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Front Desk Supervisor | ARRIVE Wilmington
4 weeks ago
Wilmington, United States ARRIVE Hotel Wilmington Full timeDescription FRONT DESK SUPERVISOR | ARRIVE WILMINGTONPOSITION PROFILE: We're looking for a Front Desk Supervisor with a collaborative spirit to support our General Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain...
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ARRIVE Hotel Wilmington | Front Desk Agent
6 months ago
Wilmington, United States ARRIVE Hotel Wilmington Full timeDescription FRONT DESK AGENT | ARRIVE WILMINGTONPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE WILMINGTON:...
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Front Desk Team Lead
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Wilmington, Delaware, United States PM Hotel Group Full timeKey Responsibilities:As the Front Desk Supervisor at PM Hotel Group, you will be responsible for leading the front office team and ensuring effective collaboration and teamwork. Your leadership skills will be put to the test as you manage the day-to-day operations of the front desk, including guest check-in and check-out, room assignments, and resolving any...
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Hotel Front Desk Ambassador
1 month ago
Wilmington, Delaware, United States PM Hotel Group Full timeBe the Face of Our HotelWe're seeking a warm and welcoming individual to join our front office team as a Guest Services Agent. As the first point of contact for our guests, you'll be responsible for creating a positive and memorable experience from the moment they arrive.Key Responsibilities:Provide exceptional customer service and respond to guest inquiries...
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Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full timeJob Title: Front Desk SupervisorAt ARRIVE Hotel Wilmington, we're seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the front desk operations, ensuring a seamless guest experience, and maintaining a positive and productive work environment.Key...
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Front Desk Associate
3 weeks ago
Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full timeFront Desk Agent Job DescriptionAt ARRIVE Hotel Wilmington, we're seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a memorable experience for our visitors. As a key member of our front office team, you'll be responsible for managing the check-in and check-out process, handling guest inquiries, and maintaining a warm and...
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Front Desk Associate
4 weeks ago
Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full timeJob Title: Front Desk AgentARRIVE Hotel Wilmington is seeking a Front Desk Agent to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is memorable and enjoyable.Key Responsibilities:Check-in and check-out guests, handle room assignments and...
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Front Desk Supervisor
3 weeks ago
Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full timeJob DescriptionAt ARRIVE Hotel Wilmington, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for ensuring a smooth and efficient guest experience.Key Responsibilities:Assist with the management of all operational functions of the hotel to ensure a seamless...
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Front Desk Hospitality Associate
4 weeks ago
Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full timeFront Desk Staff AssistantWe're seeking a friendly and welcoming Front Desk Staff Assistant to provide exceptional service to our guests at ARRIVE Hotel Wilmington.Key Responsibilities:Lead the check-in/check-out process, ensuring a smooth and efficient experience for our guests.Manage guest information and payments, utilizing our property management...
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ARRIVE Hotel Wilmington | Night Audit Agent
6 months ago
Wilmington, United States ARRIVE Hotel Wilmington Full timeDescription Night Audit Agent | ARRIVE WilmingtonPOSITION PROFILE: We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check-ins and liaising with various departments in a 24/7 hotel setting. ABOUT ARRIVE WILMINGTON: Situated in the heart of the Historic District, steps away from the...
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Front Office Ambassador
4 weeks ago
Wilmington, Delaware, United States PM Hotel Group Full timeKey Responsibilities:Provide exceptional guest service and create a warm and welcoming environment at the front desk.Be the face of the hotel and represent PM Hotel Group with a positive and professional attitude.Collaborate with the team to ensure seamless guest experiences and resolve any issues that may arise.About the Role:This is an exciting opportunity...
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Wilmington, United States PM Hotel Group Full timeAs a Room Attendant, youll be doing a lot of things around here (boredom wont be an issue). Here are a few of the tasks that will keep you busy on a daily basis: * Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards. * Change linens, make beds, and leave the bathroom sparkling. * Restock all guest room supplies, like...
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ARRIVE Hotel Wilmington | Barista
6 months ago
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Wilmington, United States PM Hotel Group Full timeWhat You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Guest Service, Agent, Guest, Hotel
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Guest Service Agent | Residence Inn Wilmington
7 months ago
Wilmington, United States PM Hotel Group Full timeWhat You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Guest Service, Agent, Service, Guest, Retail, Hotel
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Wilmington, United States PM Hotel Group Full timeWhat You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfo Room Attendant, Hotel, Housekeeping, Attendant, Suite
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Front Desk Representative
4 weeks ago
Wilmington, North Carolina, United States Homewood Suites Wilmington Mayfaire Full timeJob SummaryAs a Front Desk Agent at Homewood Suites Wilmington Mayfaire, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include registering guests, making and modifying reservations, hotel operator and concierge duties, and providing attentive,...
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Wilmington, United States PM Hotel Group Full timeAs a Room Attendant, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis: Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel stand Room Attendant, Hotel, Housekeeping, Suite, Attendant