Front Desk/Scheduler

2 weeks ago

wilmington, United States PrideStaff Full time

Job Title: Temporary Front Desk/Scheduler

Location: Wilmington, DE

Department: Clinical

Reports to: Site Nurse Supervisor

Schedule: Temporary Assignment


SUMMARY

Under the direct supervision of the Site Nurse Supervisor, the incumbent manages the patient schedules, appointments and provider schedules as well as other medical administration assistance to the medical providers. Register patients meeting all UDS and HRSA guidelines and direct to the appropriate person for programs available.

The incumbent will assist medical providers as directed to promote the rendering to the highest level of quality medical and customer service care to all patients. This position will also assist in the statistical data gathering and program indicator monitoring required by regulatory agencies.

RESPONSIBILITIES

The following is illustrative and not all inclusive:

  • Greets patients in a friendly, pleasant manner. Escorts them from the waiting area to the exam rooms.

  • Front desk duties include but are not limited to insurance verification, patient check-in/checkout, reminder calls, and patient scheduling.

  • Utilizes available foreign language skills to translate for patients when necessary.

  • Adhere to policies and procedures for maintaining the confidentiality of medical records to HIPAA.

  • Provides a variety of health related information to patients with the direction from the provider.

  • Answers the telephone in a courteous and timely manner, and directs calls to the appropriate person.

  • Monitor patient flow.

  • Monitor patient wait time.

  • Other duties as assigned.

PERFORMANCE CRITERIA

  • Cordial and professional demeanor in dealing with staff, patients and visitors. All persons are greeted with either "Good Morning", "Good Afternoon" or "Good Evening" followed by the person's name and then asking them "How are you feeling today?"

  • Refrains from transmitting any personal information (health related or otherwise) on any patient.

  • Answer telephone promptly and in polite and professional manner.

  • Telephones are answered by stating who you are and asking "How can I help you?” no later than the third ring. Messages are given to the provider staff in accordance with the procedure requested by that provider. Voicemail is checked hourly.

  • Performs any legitimate task not otherwise listed in this job description when requested to do so by the DOC, Chief Medical Officer, Chief Executive Officer or any other member of the senior leadership team.

  • Understands and knows all medical programs within the health center. (i.e. Title X, PNN, etc.)

  • Obtain and enter accurate demographic information into Allscripts (address, telephone number, name of insurance or self-pay status.

  • Schedule appointments correctly, review appointment date, time, location, and provider name with caller.

KEY PERFORMANCE INDICATORS

  • Provider Satisfaction

  • Patient Satisfaction

  • Patient Census

QUALIFICATIONS

Qualified applicants must have a high school diploma or GED. Knowledge of, or ability to effectively learn the medical center’s EMR is mandatory. The position encompasses a number of duties, therefore, the incumbent must be skilled in effective patient communication both written and oral, proper medical record-keeping in an ambulatory health care facility, medical terminology, in addition, the incumbent must know or be willing to learn insurance verification, etc. Must have stellar customer service skills.

  • Schedule appointments for patients.

    • Inform the caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable.)

    • Remind the caller to arrive 15 to 30 minutes before the scheduled appointment to complete paperwork.

    • Remind the caller of cancellation/no show policy.

    • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

  • Act as a liaison for the patients and the Health Center:

    • Direct calls to other departments as needed.

    • Assist other staff when Spanish-English translation is needed.

    • Use sound judgment in handling calls, especially with upset patients.

    • Understanding when to escalate calls to physicians/practice manager/triage nurse.

  • Service patients:

    • Make reminder calls.

    • Make calls to reschedule appointments.

    • Provide assistance with mailings and other projects as call volume permits.

WORKING CONDITIONS

This is an hourly position and the incumbent is regularly scheduled to work forty (40) hours per week, distributed over the medical center’s usual hours of operation. However, it can be anticipated that some assignments will necessitate extended hours.

Employee has direct exposure to blood or body fluids, infectious diseases, puncture wounds and workplace violence. Use of gloves, gowns, masks and goggles required as stated in standard procedures.

HIPAA STATEMENT

The individual will have access to the patient records. Professionalism and confidentiality must be maintained at all times.

Join Us.

Company Overview

PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers.

As a PrideStaff Field Associate, you'll enjoy our generous pay and benefit package, and just as importantly, you will be treated fairly, with dignity, courtesy and respect. Work with a Staffing Firm that works for you

  • Front Desk Supervisor

    1 month ago

    Wilmington, United States PrideStaff Full time

    Job Title: Front Desk Supervisor - BilingualLocation: Wilmington, DESchedule: Full-Time, Monday - Friday, 8:00AM - 5:00PMSUMMARY Under the direction of the Chief Operating Officer, the Front Desk Supervisor manages all components of the front office including the provider patient appointment system, the patient cashiering functions, supports and coordinates...

  • Front Desk Agent

    2 months ago

    Wilmington, United States Schulte Companies Full time

    Schulte Companies - 6745 Rock Spring Rd [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Representative

    1 week ago

    Wilmington, North Carolina, United States Schulte Companies Full time

    At Schulte Companies, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience. Your primary duties will include greeting guests, checking them in, answering phone calls, making reservations, handling cash and credit card...

  • Front Desk Supervisor

    4 weeks ago

    wilmington, United States PrideStaff Full time

    Job Title: Front Desk Supervisor - Bilingual Location: Wilmington, DE Schedule: Full-Time, Monday - Friday, 8:00AM - 5:00PM SUMMARY Under the direction of the Chief Operating Officer, the Front Desk Supervisor manages all components of the front office including the provider patient appointment system, the patient cashiering functions, supports...

  • Front Desk/Scheduler

    3 weeks ago

    wilmington, United States PrideStaff Full time

    Job Title: Temporary Front Desk/Scheduler Location: Wilmington, DE Department: Clinical Reports to: Site Nurse Supervisor Schedule: Temporary Assignment SUMMARY Under the direct supervision of the Site Nurse Supervisor, the incumbent manages the patient schedules, appointments and provider schedules as well as other medical administration...

  • Front Desk Team Member

    5 days ago

    Wilmington, Delaware, United States Dipna Inc Full time

    About Dipna IncDipna Inc is a hospitality-focused company seeking a dedicated front desk associate to support our daily operations.Salary and BenefitsWe offer a competitive salary of $45,000 per annum, plus additional benefits including paid time off, health insurance, and opportunities for professional growth.Job DescriptionAs a front desk associate, you...

  • Front Desk Associate

    6 days ago

    Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

    Delaware Park Casino & Racing is seeking a skilled and customer-focused Front Desk Associate to join our team.Job DescriptionWe are committed to delivering an exceptional guest experience, and as a key member of our staff, you will play a crucial role in ensuring our guests have a memorable visit. As a Front Desk Associate, your primary responsibility will...

  • Front Desk/Scheduler

    3 weeks ago

    Wilmington, United States PrideStaff Full time

    Job Title: Temporary Front Desk/Scheduler Apply below after reading through all the details and supporting information regarding this job opportunity. Location: Wilmington, DE Department: Clinical Reports to: Site Nurse Supervisor Schedule: Temporary Assignment SUMMARY Under the direct supervision of the Site Nurse Supervisor, the incumbent manages the...

  • Front Desk/Scheduler

    3 weeks ago

    Wilmington, United States PrideStaff Full time

    Job Title: Temporary Front Desk/Scheduler Apply below after reading through all the details and supporting information regarding this job opportunity. Location: Wilmington, DE Department: Clinical Reports to: Site Nurse Supervisor Schedule: Temporary Assignment SUMMARY Under the direct supervision of the Site Nurse Supervisor, the incumbent manages the...

  • Front Desk Supervisor | Westin Wilmington | PM Hotel Group

    4 weeks ago

    Wilmington, United States PM Hotel Group Full time

    Front Desk Supervisor | Westin Wilmington | PM Hotel Group Job Category : Front Desk Requisition Number : FRONT015047 Posted: October 25, 2024 Full-Time On-site Locations Showing 1 location Description What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as...

  • Front Desk Representative

    1 week ago

    Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time

    Job Summary:As a Front Desk Agent at Residence Inn Arundel Mills, you will be responsible for delivering exceptional guest service while registering guests and settling accounts. Your primary responsibilities will include registering guests, making and modifying reservations, and providing hotel operator and concierge duties.Responsibilities:High School...

  • Hotel Front Desk Representative

    3 days ago

    Wilmington, Delaware, United States PM Hotel Group Full time

    About the Role: We are seeking a friendly and approachable individual to join our front office team as a Hotel Front Desk Representative. This is a fantastic opportunity for someone who enjoys interacting with guests and providing exceptional customer service.

  • Front Desk Team Member

    7 days ago

    Wilmington, Massachusetts, United States Planet Fitness Full time

    Key Responsibilities:As a Front Desk Team Member at Planet Fitness, you will play a critical role in creating a positive member experience. Your key responsibilities will include: * Greeting members, prospective members, and guests, providing exceptional customer service* Handling all front desk-related activities, including answering phones in a friendly...

  • PrideStaff | Front Desk/Scheduler

    2 weeks ago

    Wilmington, United States PrideStaff Full time

    Job Title: Temporary Front Desk/Scheduler Location: Wilmington, DE Department: Clinical Reports to: Site Nurse Supervisor Schedule: Temporary Assignment SUMMARY Under the direct supervision of the Site Nurse Supervisor, the incumbent manages the patient schedules, appointments and provider schedules as well as other medical administration assistance to...

  • Front Desk Coordinator

    3 weeks ago

    Wilmington, United States Restorixhealth Full time

    Full Time Front Desk Medical Coordinator At RestorixHealth, our mission is simple...to restore health and improve the quality of life! We are seeking a customer service driven Front Desk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily...

  • Front Desk Coordinator

    4 weeks ago

    Wilmington, United States Restorixhealth Full time

    Full Time Front Desk Medical Coordinator At RestorixHealth, our mission is simple...to restore health and improve the quality of life! We are seeking a customer service driven Front Desk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily...

  • Front Desk Agent

    2 months ago

    Wilmington, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative at Hilton Garden Inn Mayfaire to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and...

  • Front Desk Agent

    6 months ago

    Wilmington, United States Homewood Suites Wilmington Mayfaire Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago

    Wilmington, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative/Shuttle Driver at the Courtyard Wilmington/Wrightsville Beach to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external...

  • Front Desk Receptionist

    2 months ago

    Wilmington, United States Contemporary Staffing Inc Full time

    Contemporary Staffing Solutions is seeking an organized and friendly Front Desk Receptionist to join our client in Greenville, DE! This role is crucial in creating a welcoming and professional environment, managing appointments, and assisting with administrative tasks. This Direct-Hire opportunity is starting at $20/hour!Key Responsibilities: Greet clients...