Clinical Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Clinical Operations Manager to lead our pediatric care team at CMP. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our ambulatory clinics, managing staff, and ensuring exceptional patient care.
Key Responsibilities:- Manage the practice of professional nursing and patient care delivery within Ambulatory Operations.
- Provide clinical supervision and oversee daily operations of ambulatory clinic(s).
- Develop and implement staffing models and plans to support within and top of scope practice and to support provider templates and patient population needs.
- Interviews, selects, mentors, and evaluates clinical and administrative team members.
- Facilitate orientation and onboarding activities, evaluation effectiveness of orientation.
- Responsible for continuous performance management and professional development of clinical team members and conducts formal performance appraisals.
- Administers corrective performance counseling and administrative action appropriately.
- Assesses team member satisfaction and develops and implements strategies to promote retention and to recognize and reward team members.
- Leads performance improvement activities, identifying key performance indicators, evaluating performance data, and responding to outcome measure findings.
- Assesses patient experience data and develops strategies to address satisfaction issues.
- Promotes evidence–based practices, monitors patient safety, reports adverse events, and facilitates real–time–root–cause problem solving.
- Supports a culture of innovation by integrating technology into patient care processes and using information systems to support business decisions.
- Facilitates change and participates in project management and strategic planning activities within Ambulatory Operations to enhance the CMP strategic plan.
- Builds and maintains strong interdisciplinary relationships through influence, communication, collaboration, and shared decision–making and understands components of culture competence as applicable to the healthcare workforce.
- Monitors and promotes workplace safety requirements and maintains survey and regulatory readiness.
- Practices ethical behavior and supports nursing standards and scopes of practice.
- Maintains clinical competency to provide patient care as needed.
- Assumes responsibility for own professional growth and development.
- Bachelor of Science in Nursing from accredited nursing program, Master's degree in related field within 5 years of hire.
- 3 years of progressively more responsible experience as a registered nurse in a patient care environment required.
- License to Practice as a Registered Nurse in the Commonwealth of Virginia required. American Heart Association (AHA) Health Care Provider BLS certification required. Valid Virginia Driver?s license required for managers with responsibility operations in multiple locations. Must have applicable specialty certification at hire or within 3 years.
- Be a key player in a leading pediatric care network with a focus on innovation and community impact.
- Work in a supportive environment with a low turnover rate and a collaborative team.
- Contribute to meaningful outreach efforts and improve the health and well–being of children in Central Virginia.
- Lead community outreach efforts to promote clinic services and build relationships with local organizations.
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