Area IT Support Specialist

3 days ago


Jacksonville, Florida, United States EduServe LLC Full time
Job Summary

EduServe LLC is seeking a highly skilled and experienced IT Support Specialist to join our team. As an Area IT Support Specialist, you will be responsible for maintaining the availability of critical and non-essential school systems, providing superior customer support to school administration, teachers, parents, and students, and managing assigned service zones to ensure support tickets are completed within the Service Level Agreement.

Key Responsibilities
  • Maintain the availability of critical and non-essential school systems
  • Provide superior customer support to school administration, teachers, parents, and students
  • Manage assigned service zones to ensure support tickets are completed within the Service Level Agreement
  • Monitor support requests to determine larger-scale issues
  • Plan and support network and computing infrastructure in tandem with the State IT team and outsourced partners
  • Provide daily assistance within assigned regional areas for end-user support, including computer hardware, software installation and upgrades, backups, and networking
  • Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment
  • Escalate support requests and issues as needed to the State IT Escalation Team
  • Maintain disaster recovery and prevention procedures
  • Plan and support network and computing infrastructure in tandem with the State IT team and outsourced partners
  • Maintain and implement IT-related documentation, SOPs, and best practice procedures
  • Be a technology liaison for schools, clients, and vendors
  • Participate in training programs to increase individual skill and proficiency related to assignments
  • Perform other duties as delegated by the Florida State IT Director, Manager, and Escalation team
Requirements
  • Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.
  • Bachelor's degree in computer science, information systems, or equivalent combination of education and experience
  • 2-5 years of experience supporting IT customers
  • Advanced knowledge and experience resolving hardware and software issues in an enterprise environment
  • Prior experience in a school environment is preferred but not required
  • Valid driver's license and reliable transportation required to allow for support of regionally assigned schools
Working Conditions

Usual office working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel within or outside of state. FLSA Overtime Category. Job is exempt from the overtime provisions of the Fair Labor Standards Act.



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