Resident Experience Coordinator

19 hours ago


Murfreesboro, Tennessee, United States Cottonwood Residential Full time
Immediate Opening for a Customer Experience Specialist at Cottonwood Residential

Are you passionate about creating a welcoming environment? As a Customer Experience Specialist, your role will be to ensure residents feel at home within our community while assisting potential residents in discovering their ideal apartment. Your positive demeanor, effective communication skills, and problem-solving abilities will be essential in fostering a sense of belonging.

Key Responsibilities:
  • Utilize your positive attitude and communication prowess to engage with residents and prospects.
  • Greet all visitors warmly, ensuring a friendly atmosphere.
  • Respond promptly and courteously to inquiries from residents and potential renters through various communication channels.
  • Handle incoming calls, documenting important details and information.
  • Ensure apartments are prepared for viewings and upcoming move-ins.
  • Conduct regular inspections of buildings and amenities to maintain high standards, including the tour path for prospective residents.
  • Possess a thorough understanding of apartment pricing and availability to assist potential renters effectively.
  • Contribute to the planning of community events and assist with marketing initiatives.
  • Organize the package room efficiently as deliveries arrive.
  • Maintain communication with vendors and community partners.
  • Embark on a career path with opportunities for advancement into management roles.
Compensation & Benefits:
  • Attractive base salary with a quarterly bonus structure.
  • Comprehensive health, vision, dental, life, and disability insurance available shortly after employment.
  • Generous 401k and HSA matching program.
  • Paid time off starting at 120 hours.
  • Nine paid holidays each year.
Cottonwood Residential is at the forefront of enhancing the customer experience in apartment management. We value your creativity, eagerness to learn, and dedication to excellence as we strive to continually elevate the experience for our residents.

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