Cybersecurity Specialist
3 weeks ago
About Us
Palo Alto Networks is a leading cybersecurity company dedicated to protecting our digital way of life. We take pride in being a fast-growing, immensely successful organization with a mission to be the cybersecurity partner of choice.
Our Mission
We are committed to shaping the future of cybersecurity by providing innovative solutions that protect our customers' digital environments. Our team works tirelessly to stay ahead of emerging threats and attacks, ensuring that every day transactions in the digital environment are safe and secure.
Job Description
This role is an exciting opportunity for a skilled Technical Support Engineer to join our team. As a critical member of our technical support team, you will provide expert support to clients after they have purchased our products. You will work closely with multi-functional teams to create an environment of transparency that leads to better products, working environments, and cybersecurity.
Key Responsibilities
- Provide technical assistance to customers and partners on complex post-sales concerns
- Configure, troubleshoot, and provide best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Perform fault isolation and root cause analysis for technical issues
- Develop and publish technical support bulletins and documentation in the Knowledge Base
- Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as-needed basis
Requirements
- Ability to effectively communicate complex technical issues to all levels and stakeholders
- Strong analytical and problem-solving skills, self-motivated, and detail-oriented with the ability to see the bigger picture
- Ability to work independently and contribute as a team player
- Knowledge of one or more virtualization hypervisors (VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V)
- Demonstrable basic knowledge of AWS and Microsoft Azure installation, configuration, and administration of security features and services
- Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure (OCI)
- Experience deploying firewalls in one or more public cloud infrastructures (AWS, Azure, GCP, OCI, and Alibaba)
- Good understanding of networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) and security protocols (IPSEC / SSL-VPN / NAT)
- Good understanding of Unix/Linux and Windows operating systems
Compensation
The estimated salary for this position is $108,000 - $175,200 per year, depending on qualifications, experience, and location. The offered compensation may also include restricted stock units and a bonus.
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