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Store Operations Coordinator

2 months ago

Portland, Oregon, United States Columbia MD Full time
POSITION OVERVIEW

The Retail Performance Leader plays a crucial role in ensuring the smooth operation of store activities. This role is focused on enhancing store outcomes and meeting sales targets by delivering specialized customer service and guiding a diverse team of associates within their designated responsibilities.

KEY RESPONSIBILITIES
  • Oversees the daily tasks of assigned associate-level personnel; offers mentorship and training to team members to guarantee efficient operations and adherence to store protocols that enhance the customer experience.
  • Delivers outstanding customer service through a deep understanding of product features, advantages, and availability; interacts with customers to comprehend their needs and preferences regarding merchandise, aiding them in making informed purchase decisions. Upholds Columbia Sportswear Company's values to foster customer service excellence and teamwork.
  • Fosters a store culture of collaboration; exemplifies high professional standards of conduct; embodies Columbia Sportswear Company values. Ensures associates receive comprehensive training in Product Knowledge relevant to their specific areas.
  • Collaborates with the store leadership team on policies, procedures, and standards pertinent to the responsibilities of the assigned area.
  • Performs essential Key holder responsibilities as required, which may include opening and closing the store.
  • Maintains compliance with company standards and policies; ensures staff adherence to procedures and quality benchmarks; actively works to resolve any issues or discrepancies.
ADDITIONAL DUTIES INCLUDE:
  • Salesfloor Management - Facilitates department and technology training for fellow associates. Executes register overrides and contributes to achieving store KPIs.
  • Recruitment and Training - Aids in the training, onboarding, and recognition of employees.
  • Operational Support - Assists with register overrides, manages checkout lines, and ensures efficient handling of return-to-stock items.
QUALIFICATIONS
  • No specific educational requirements (High School Diploma or GED preferred)
  • Up to 2 years of experience in a relevant role or specialization
  • Strong verbal and written communication abilities
  • Knowledge primarily centered on customer service and fundamental store operations, along with proficiency in computer applications.
WORK ENVIRONMENT
  • Regularly engages in a dynamic environment that may involve physical activity (i.e., requires the ability to frequently move about) and can be physically demanding (often lifting/moving items weighing up to 40 lbs.), may frequently utilize specialized equipment, and may encounter dust and noise.
  • Occasionally requires the ability to work in a stationary position.
  • Ability to communicate effectively with others.
  • Availability to work a flexible retail schedule, which may vary seasonally and in response to business trends or forecasts. Compliance with all local, state, and federal laws is maintained when assessing availability.
This job description serves as a general outline of the position's scope and responsibilities within the company.

Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: The pay transparency policy is available here: Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we are proud to offer regular full-time employees a comprehensive benefits package that includes a variety of services and products to enhance your life and work experience. Our benefits programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career, and community. Benefits include financial protection for your family through our 401k plan with a generous company match, as well as medical, dental, vision, life insurance, disability, flexible spending accounts, health savings accounts, and a range of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). Additionally, Columbia offers EAP +, which provides free and confidential 24/7/365 counseling services. We also provide extensive wellness benefits, employee discounts, and a generous time-off program.