Welcomer and Hospitality Expert

2 days ago


Bethesda, Maryland, United States HYATT Hotels Full time

About Your Role: As a Guest Service Agent, you will play a vital role in creating memorable guest experiences at Hyatt Hotels. You will be responsible for managing front desk operations, providing exceptional customer service, and collaborating with colleagues to achieve outstanding results.

Estimated Salary: $50,000 - $70,000 per year, depending on experience

Key Responsibilities:

  • Ensure a seamless guest experience, from check-in to check-out
  • Provide exceptional customer service, responding to inquiries and resolving issues
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Process cash transactions, handle credit card payments, and maintain accurate records

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities
  • Basic math skills and accuracy with handling cash transactions

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Free meals and uniforms
  • Discounts on hotel stays and services


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