Customer Service Coordinator

3 days ago


Marion, Virginia, United States Westlake Services Full time
Job Summary

Westlake Services is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for processing and tracking customer orders, managing customer shipments and delivery schedules, and handling escalated customer inquiries.

Key Responsibilities
  • Accurately manage order processing in our system to include pricing, terms of sale, product, quantity, shipping, and special instructions.
  • Handle complex order issues according to department guidelines.
  • Develop documentation for sales orders and maintain system accuracy to reflect realistic ship dates.
  • Manage customer files to include pricing, payments, delivery terms, and vendor control maintenance sheets.
  • Partner with internal supply chain departments to manage existing customer orders and ensure customer expectations are met.
  • Complete all product returns and invoice adjustments in a timely manner, ensuring accurate reason codes are applied and appropriate forms are completed.
  • Maintain daily contact with Sales Representatives regarding pricing inquiries, discrepancies, and status updates.
  • Maintain accurate price books and initiate all price increases to ensure they are implemented in the invoicing system.
  • Report competitive activities to the Sales team and process requests for samples.
  • Ensure SOX compliance processes are followed and necessary documents are verified and filed.
  • Participate in inventory audits as required.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Customer service experience.
  • Knowledge of Excel.
  • Knowledge of our system is preferred but not required.
  • Strong problem-solving abilities and proven customer service skills.
  • Possess strong organizational and project management skills with the ability to simultaneously manage multiple project assignments.
  • Must be self-directed and have the ability to multi-task in a fast-paced environment.
  • Possess strong written and verbal communication skills and strong interpersonal skills with an ability to interact and communicate with all levels of the organization.
Work Environment

The noise level in the work environment is usually moderate, and some work may be required in the operating units, which can require the use of required PPE, including safety glasses and hearing protection. Travel, including air travel or auto travel, may occasionally be required.

Westlake Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.



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