Retail Service Specialist
5 days ago
At O'Reilly Auto Parts, we are seeking a highly skilled and motivated Retail Service Specialist to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting store operations, and ensuring a positive shopping experience for our customers.
Key Responsibilities:- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges in an efficient and friendly manner.
- Ensure all merchandise is invoiced before product leaves the store.
- Perform all store opening/closing duties, including day end procedures and securing the building.
- Strong communication skills.
- Ability to obtain RSS Certification.
- Desired: Retail sales experience, preferably in auto parts; automotive systems and repair knowledge; ASE Certification; fluency in multiple languages.
- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions.
- Medical, dental, and vision insurance with optional flexible spending account.
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment.
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