Dining Room Supervisor

3 weeks ago

Brockton, Massachusetts, United States Cedarbrook Senior Living Full time

Job Summary

The Dining Room Supervisor at Cedarbrook Senior Living plays a vital role in ensuring a high standard of server efficiency, excellent customer service, and hospitality. This position works closely with the Dining Service Manager to achieve these goals.

Key Responsibilities

  • Manage schedules to ensure the best possible service for residents.
  • Responsible for cleanliness and sanitation of all dining room areas.
  • Work with the Executive Chef/Director of Dining Services and Sous Chef to execute daily meal services for all residents and guests.
  • May serve as the opening and/or closing supervisor.
  • Responsible for daily room services as well as all dining room operations.
  • Receives and resolves complaints concerning dining room service immediately in conjunction with the Dining Service Manager, Executive Chef/Director of Dining Services.
  • Will provide a positive representation of the department, including a polished appearance and proper uniform.
  • Ensures proper server and training for maximum productivity and high standards control.
  • Plans daily dining room set-up, sections, service, and side-work based on resident meal counts.
  • Follows up to ensure all tasks have been completed to maintain a like-new appearance.
  • Ensures all team members attend service lineup and department in-service meetings.
  • Ensures a regular cleaning and maintenance schedule is being completed. Addresses and reports deficiencies along with maintenance concerns.
  • Assists with the quarterly inventory of dining room items, including silverware, coffee pots, water pitchers, glassware, flatware, china, salt and pepper shakers, sugar bowls, and linen, and ensures that they are properly stored and accounted for.
  • Assures that local and state laws, policies, and procedures are consistently followed. Is available to tour and answer questions from local and state surveyors to maintain a deficiency-free status.

Requirements

  • Working knowledge of the industry, including clinical diets.
  • Excellent verbal, written, and listening skills.
  • Basic knowledge of safety and sanitation.
  • Professional communication skills, including verbal and listening skills.
  • Be self-motivated, organized, and able to problem-solve situations.
  • Senior living or healthcare experience preferred.
  • Fine dining experience a plus.

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