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Service Order Coordinator

2 months ago

Casper, Wyoming, United States Cogent Full time
About the Role

Cogent is seeking a highly skilled and detail-oriented individual to join our team as a Service Order Coordinator. As a key member of our service department, you will be responsible for coordinating and scheduling service work for our Casper, Wyoming location.

Key Responsibilities
  • Prepare and distribute timely service estimates
  • Interpret commitments made to customers and clarify any confusion or ambiguity
  • Procure all necessary parts, equipment, and tools for each job
  • Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
  • Prioritize tasks based on customer needs
  • Monitor quality from project planning through service completion
  • Process service-related warranties and returns to vendors in a timely manner
  • Develop and maintain solid relationships with customers
  • Communicate directly with customers regarding scope, schedule, and cost
  • Manage schedules for technicians and other field-service related personnel
Requirements
  • Three years' minimum experience in entry-level construction management, project management, or equivalent
  • Ability to perform tasks with high attention to detail and accuracy
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to elicit cooperation and defuse tension in a customer service environment
  • Knowledge of purchasing and sales techniques
  • Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Excellent verbal and written communication skills
  • Excellent customer service, interpersonal, and phone etiquette skills
  • Proficiency in MS Office, including Word and Excel
  • Proficiency in P21 or other accounting/scheduling software programs
  • Ability to lift up to 25 pounds
About Cogent

Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity, and Water Technology Group. Our people make the difference, and our shared values define us as a team and bring our vision to life.

What We Offer
  • Employee Ownership Stock (ESOP)
  • 401(k) with matching
  • Profit-Sharing Plan
  • Health, Dental, Vision, and Life insurance
  • Generous PTO and Holidays
EOE Statement

Cogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.