Sales Operations Specialist in Indianapolis, IN
6 days ago
BCforward is a dynamic company seeking a highly skilled Sales Operations Specialist to join our team. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional results.
Salary and Benefits
The successful candidate can expect a competitive salary of $30-$32 per hour, reflecting the company's commitment to fair compensation. Our benefits package includes opportunities for growth and development, making this an attractive opportunity for career-minded individuals.
Job Description
We're seeking a Sales Operations Specialist to provide outstanding Quote-to-Cash support and guidance to our Account Executives. This role involves working closely with Sales, Revenue Recognition, and Legal teams to execute deals and provide contract negotiation support. The ideal candidate will have a strong background in sales and sales operations, with experience in contract structuring and commission calculation.
Required Skills and Qualifications
To succeed in this role, you'll need a Bachelor's degree or equivalent combination of education and experience. A minimum of 1-2 years of customer order management, sales operations, or sales/customer support experience is required. Additionally, you should have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Bonus
Having a sales background with experience in Salesforce Lightning is a significant advantage, but not a requirement. The successful candidate will have a strong track record of providing innovative solutions to complex problems and will be able to contribute to the company's growth and success.
Responsibilities
- Provide outstanding Quote-to-Cash support and guidance to our Account Executives.
- Work closely with Sales, Revenue Recognition, and Legal teams to execute deals and provide contract negotiation support.
- Create and modify quotes as required.
- Ensure compliance with all company policies and responsible for SOX compliance.
- Train Sales and in particular less experienced AE's and facilitate cross-training among the team.
- Contribute ideas and innovations to improve upon existing systems, work processes, and procedures.
- Create and update internal departmental Policies.
- Provide subject matter expertise on projects within Sales Operations.
- Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy.
- Assist with onboarding of new team members.
- Work with Sales and Collections to assist resolution to customer billing investigations and disputes.
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
- Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
- Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
About the Ideal Candidate
We're looking for a highly motivated and organized professional with a passion for sales and sales operations. The ideal candidate will have a strong background in customer order management, sales operations, or sales/customer support, with experience in contract structuring and commission calculation. A Bachelor's degree or equivalent combination of education and experience is required, along with excellent analytical and problem-solving skills.
How to Apply
Please submit your resume in Word format, referencing job code 230250 when responding to this ad.
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