Operations Specialist
4 weeks ago
Job Summary:
KellyMitchell Group is seeking an Operations Specialist to support their Sales Operations team. This role is located in Indianapolis, Indiana.
Duties:
- Provide quote-to-cash support and guidance to help Account Executives execute sales transactions.
- Work with Sales, Revenue Recognition, and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues.
- Create and modify quotes as required.
- Ensure compliance with all company policies and responsible for SOX compliance.
- Train Sales and in particular less experienced AE's and facilitate cross-training among the team.
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
- Create and update internal departmental policies.
- Provide subject matter expertise on projects within Sales Operations.
- Review submitted contract and order forms for completeness, accuracy, and conformance to company Order Acceptance policy.
- Assist with onboarding of new team members.
- Work with Sales and Collections to assist resolution to customer billing investigations and disputes.
Requirements:
- Bachelor's degree or equivalent combination of education and experience.
- 1+ year(s) minimum customer order management, sales operations, or sales/customer support experience.
- Contract structuring and Commission Calculation experience.
- Ability to clearly articulate case resolutions and actions required by Account Executives.
Benefits:
- Medical, Dental, & Vision Insurance Plans.
- 401K offered.
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