Operations Specialist

4 weeks ago


Marquand, Missouri, United States KellyMitchell Group Full time

Job Summary:

KellyMitchell Group is seeking an Operations Specialist to support their Sales Operations team. This role is located in Indianapolis, Indiana.

Duties:

  • Provide quote-to-cash support and guidance to help Account Executives execute sales transactions.
  • Work with Sales, Revenue Recognition, and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues.
  • Create and modify quotes as required.
  • Ensure compliance with all company policies and responsible for SOX compliance.
  • Train Sales and in particular less experienced AE's and facilitate cross-training among the team.
  • Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
  • Create and update internal departmental policies.
  • Provide subject matter expertise on projects within Sales Operations.
  • Review submitted contract and order forms for completeness, accuracy, and conformance to company Order Acceptance policy.
  • Assist with onboarding of new team members.
  • Work with Sales and Collections to assist resolution to customer billing investigations and disputes.

Requirements:

  • Bachelor's degree or equivalent combination of education and experience.
  • 1+ year(s) minimum customer order management, sales operations, or sales/customer support experience.
  • Contract structuring and Commission Calculation experience.
  • Ability to clearly articulate case resolutions and actions required by Account Executives.

Benefits:

  • Medical, Dental, & Vision Insurance Plans.
  • 401K offered.


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