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Full-Time Sales and Service Specialist

2 months ago

SaintBauzilledePutois, Occitanie, United States Wayfair Full time
About the Role

We are seeking a highly motivated and experienced Sales and Service Specialist to join our team at Wayfair. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, driving sales growth, and supporting the development of our sales associates.

Key Responsibilities
  • Customer Experience: Provide authentic and friendly customer service that exceeds customer expectations, ensuring a positive and memorable experience for every customer interaction.
  • Sales Growth: Drive sales growth by identifying and pursuing sales opportunities, building strong relationships with customers, and providing personalized product recommendations.
  • Team Development: Support the development of our sales associates by providing coaching, training, and feedback to help them achieve their sales goals and improve their customer service skills.
  • Store Operations: Assist with the opening and closing of the store, including keyholder responsibilities, and ensure that the sales floor is adequately stocked and visually appealing.
  • Inventory Management: Manage and monitor stock levels, merchandise adjacencies, and presentations to ensure that the sales floor is well-stocked and visually appealing.
  • Visual Standards: Maintain visual standards of the store, including ensuring that the sales floor is clean, organized, and visually appealing.
  • Team Collaboration: Work collaboratively with the sales team to achieve sales goals, provide support, and share best practices.
Requirements
  • Experience: 2+ years of experience in sales, customer service, or a related field, preferably in a retail or sales environment.
  • Skills: Strong communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing circumstances.
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and move quickly and efficiently in a fast-paced environment.
What We Offer
  • Compensation: Competitive hourly rate, with opportunities for quarterly bonuses and career advancement.
  • Benefits: Comprehensive medical, financial, and employee discount benefits.