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4 weeks ago
About the Role
As a key member of our team, you will be responsible for delivering exceptional customer experiences at our Williams-Sonoma store. Your primary focus will be on providing personalized service, ensuring accurate transactions, and maintaining a positive and engaging store environment.
Responsibilities
- Engage with customers, providing tailored solutions to meet their needs and exceed their expectations.
- Process transactions efficiently and accurately, handling returns, exchanges, and sales with a high level of precision.
- Ensure accurate pricing and ringing of merchandise, utilizing price overrides as necessary.
- Manage customer expectations, clearly communicating product information, care, and maintenance.
- Offer personalized product suggestions to enhance the customer experience.
- Stay up-to-date on promotions and share relevant information with customers.
- Maintain a clean and organized cash wrap area, adhering to visual standards.
- Collaborate with colleagues to achieve sales goals and resolve customer issues.
Requirements
- Proven ability to provide exceptional customer service and exceed sales goals.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- High school diploma or equivalent preferred; 1-2 years of customer service experience.
- Ability to operate a POS system and lift up to 75 pounds.
- Availability to work a minimum of two weekend shifts and two weekday shifts.
Benefits
As a valued member of our team, you will enjoy a competitive compensation package, including pay and benefits. This role offers a generous discount on all Williams-Sonoma brands, a 401(k) plan, and a wellness program that supports your physical, financial, and emotional health.
Williams-Sonoma is an Equal Opportunity Employer