Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate. As a key member of our community, you will be responsible for providing exceptional customer service and support to our members.
Key Responsibilities
- Provide proactive and reactive support to members, addressing their queries and concerns in a timely and professional manner.
- Manage multiple tasks and priorities, ensuring that all customer needs are met and exceeded.
- Work closely with the Community Manager to plan and execute events and activities that enhance the member experience.
- Maintain a high level of product knowledge and stay up-to-date with company initiatives and promotions.
- Collaborate with other team members to achieve business objectives and drive sales growth.
Requirements
- 1+ years of customer service experience, preferably in a fast-paced and dynamic environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
- Ability to work in a team environment and adapt to changing priorities and deadlines.
- Basic IT skills and experience with MS Office.
- Legally eligible to work in the country and at least 18 years old.
What We Offer
- A competitive total compensation package, including a quarterly bonus plan program.
- A bright and inspiring work environment, with opportunities for training and development.
- A professional workplace community, with a focus on work-life balance and employee well-being.
- A comprehensive benefits package, including health insurance and a 401K program.
About Us
Regus Management Group, LLC is a leading provider of flexible workspace solutions, with a global network of centers and a commitment to customer excellence.
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