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Customer Service Representative

1 month ago

Poughkeepsie, New York, United States Stop & Shop Full time

Customer Service Representative Job Description

At Stop & Shop, we strive to create a culture where our associates feel valued and empowered to provide exceptional customer service. As a Customer Service Representative, you will be the face of our company, responsible for creating a positive shopping experience for our customers. Your primary goal will be to provide assistance and support to customers, ensuring they find what they need and leave the store satisfied.

Key Responsibilities:
Greet customers warmly and offer assistance as needed
Answer customer questions and resolve issues in a professional and courteous manner
Maintain a clean and organized store environment, including the front stock and back stock areas
Process new shipments and merchandise, including fresh flowers and plants
Cross-sell and upsell products to customers, promoting current sales and promotions
Handle customer complaints in a calm and professional manner

Requirements:
Basic computer knowledge preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and multitask
Strong problem-solving skills and attention to detail
Ability to work as part of a team to achieve sales goals

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.