Customer Service Representative
3 weeks ago
Job Summary:
The Customer Service Representative/Radiology Scheduler is responsible for coordinating and performing all scheduling and pre-registration of all Radiology modalities within the hospital.
Responsibilities:
- Describes nature and time requirements for requested appointments to patients and referring physicians.
- Schedules appointments according to each modality's requirements and restrictions.
- Pre-registers patients at the time of scheduling, entering and verifying all patient demographics, insurance, guarantor, ordering physician, and reason for examination.
- Codes all procedures using ICD-10 for proper billing.
- Enters orders accurately and ensures proper paperwork is provided to the patient.
- Verifies patient identity using two forms of ID in accordance with HIPAA.
- Maintains orders from physician's offices to keep current and organized.
- Logs daily refrigerator temperature for contrast solutions.
- Attends all Radiology departmental meetings unless excused.
- Performs other duties as assigned.
Qualifications:
- A minimum of one year of experience in a customer service setting.
- Competency in computer and general office skills.
About Us:
MidHudson Regional Hospital is home to the mid-Hudson Valley's most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area's only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.
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