Account Manager

1 week ago


San Diego, California, United States Allied Universal® Full time
Job Summary

At Allied Universal, we are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for overseeing the day-to-day operations of an assigned account, including hiring, training, and disciplining staff. You will also be responsible for building and maintaining relationships with clients and employees, developing and retaining staff, and coordinating necessary support services to effectively manage client sites.

Key Responsibilities
  • Supervise the day-to-day security operations of an assigned client site
  • Manage a team of security officers, site and/or shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support
  • Ensure the client site is provided with high-quality security services to protect people and property
  • Build, improve, and maintain effective relationships with both clients and employees
  • Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or programs with clients
  • Handle any escalated security issues or emergency situations appropriately
  • Other management responsibilities as determined by leadership
Requirements
  • Four-year degree in Criminal Justice, Business Administration, or related field
  • Previous contract security, facilities management, military, or law enforcement experience
  • At least two years of business management/operations/supervisory experience (depending on size/scope of client)
  • Ability to develop and grow customer relationships
  • Experience in hiring, developing, motivating, and retaining quality staff
  • Outstanding interpersonal and communication skills required
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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