Quality Assurance Specialist

2 weeks ago


Glendale, California, United States Tacori Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at Tacori. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our service and repair processes.

Key Responsibilities:

  • Inspect and review the assembly of jewelry to ensure quality standards are met
  • Process new jewelry orders and release jobs for manufacturing
  • Process upgrades and remakes, assessing credit levels as needed
  • Process requests for components and findings
  • Perform administrative tasks, including logging rejections and reporting
  • Receive and process shipments of repairs, prioritizing tasks as needed
  • Determine and log QC rejections
  • Communicate with customers via email and phone regarding service repairs, costs, and issues
  • Communicate internally with various departments regarding service, repairs, upgrades, and remakes

Requirements:

  • BA/BS degree or equivalent preferred
  • 2-4 years' experience in customer service background
  • Excellent written and oral communication skills
  • Proficiency in Office programs: Word, Excel, PowerPoint, etc.
  • Knowledge of quality control/assurance practices and tools preferred
  • Knowledge of jewelry manufacturing and inspection process a plus
  • Ability to prioritize, organize, and schedule tasks in a fast-paced work environment
  • Strong problem-solving and quantitative analytical skills
  • Experience in developing and maintaining business relationships
  • Ability to work independently and collaboratively within a team environment
  • Attention to detail and ability to work on long-term and short-term projects
  • Understanding of corporate invoicing processes
  • High-level computer skills
  • Quick learner
  • Detail-oriented

About Tacori:

Tacori is a leading manufacturer of high-quality jewelry. We are committed to providing exceptional customer service and ensuring the highest quality standards in our products and processes.



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