Quality Assurance Specialist
3 weeks ago
Job Title: Quality Control and Repair Specialist
Reports to: Quality Control Manager
Location: Tacori Office
FLSA Status: Non-Exempt
Schedule: As Needed
Job Summary:
The Quality Assurance (QA) Service & Repairs Specialist is responsible for ensuring the highest quality standards in our service and repair processes. This role requires strong relationships with retail partners and exceptional customer service skills.
Key Responsibilities:
• Develop and maintain quality procedures for checking inbound and outbound goods
• Inspect and review the assembly of jewelry, evaluating diamonds, colored stones, and metal to ensure quality standards are met
• Process new jewelry orders and release jobs for manufacturing
• Process upgrades and remakes, assessing credit levels
• Process requests for components and findings
• Perform administrative tasks, including logging rejections and reporting
• Receive shipments of repairs and process according to priority
• Determine and log QC rejections
• Communicate with customers via email and/or phone regarding service repairs, costs, and issues
• Communicate internally with various departments regarding service, repairs, upgrades, and remakes
Requirements:
• Bachelor's degree or equivalent preferred
• 2-4 years' experience in customer service
• Excellent written and oral communication skills
• Proficiency in Office programs: Word, Excel, PowerPoint, etc.
• Knowledge of quality control/assurance practices and tools preferred
• Ability to prioritize, organize, and schedule tasks in a fast-paced environment
• Strong problem-solving and analytical skills
• Experience in developing and maintaining business relationships
• Ability to work independently and collaboratively within a team environment
• Attention to detail and ability to work on long-term and short-term projects
• Understanding of corporate invoicing processes
• High-level computer skills
• Quick learner
• Detail-oriented
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