Service Advisor Trainee

6 days ago


Greeley, Colorado, United States Yoder Family of Companies Full time

About Us

The Yoder Family of Companies is a leading provider of automotive services in Northern Colorado, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

Job Summary

We are seeking a highly motivated and detail-oriented Service Advisor Trainee to join our team. As a Service Advisor Trainee, you will assist our service advisors in providing top-notch customer service, ensuring that all service-related documents are accurate and up-to-date, and communicating with customers to determine their service needs.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service by greeting customers promptly, answering questions about service outcomes, and providing solutions to encourage repeat and referral business.
    • Communicate with customers to determine the nature of the service they need, while advising them about warranty protections and potential cost savings.
  • Service Documentation
    • Ensure that all service-related documents are accurate and up-to-date, including customer and vehicle data.
  • Appointment Scheduling
    • Schedule appointments using dealership-approved forms/software.
  • Payment Processing
    • Properly and thoroughly process payments and all accompanying paperwork.

Requirements

  • Education
    • High school degree or equivalent.
  • Experience
    • Maintain a valid driver's license and good driving record.

What We Offer

  • Culture
    • A dynamic and supportive work environment that aligns with our company values.
  • Compensation
    • Hourly, non-exempt: $18-$24 DOE.
  • Benefits
    • Competitive vacation time, sick time, paid holidays, 401(k) profit sharing, employer-paid life insurance, health, dental, vision, and pet insurance, and company discounts for full-time positions.

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