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Service Engagement Representative

2 months ago

Nashville, Tennessee, United States Acima Digital, LLC Full time

Job Overview

Position: Customer Service Representative

Category: Retail Operations

Job ID: 330175

Company: Acima Digital, LLC

About Us: At Acima Digital, LLC, we are dedicated to transforming the lives of our customers and team members alike. Our mission is to provide exceptional service and support, ensuring that we meet our customers' needs promptly and effectively.

Role Summary: As a Customer Service Representative, you will be an integral part of our dynamic team. We pride ourselves on fostering a collaborative environment where every team member contributes to our collective success. Your role will involve engaging with customers, addressing their inquiries, and providing solutions that enhance their experience.

Key Responsibilities:

  • Deliver outstanding customer service by responding to inquiries and resolving issues efficiently.
  • Maintain a positive and professional demeanor while interacting with customers.
  • Collaborate with team members to ensure a seamless customer experience.
  • Document customer interactions and feedback for continuous improvement.

Qualifications:

  • Prior experience in a sales or customer service role is preferred.
  • A minimum of a high school diploma or equivalent is required.
  • Must be at least 18 years of age.
  • A valid state driver's license and a clean driving record are necessary.

Compensation: Starting pay is $14.50 per hour, with opportunities for monthly bonuses based on performance.

Join Us: We are excited to welcome individuals who are passionate about making a difference in the lives of others. At Acima Digital, LLC, we believe in empowering our team members to achieve their career aspirations while contributing to our mission.