Strategic Operations Leader

3 weeks ago

Garden City, New York, United States Bloomingdale's Full time
Job Overview

The Assistant General Manager (AGM) is a pivotal role at Bloomingdale's, serving as a strategic partner to the General Manager in driving store operations. This individual is responsible for developing a subset of selling leadership and indirectly leading all frontline leadership towards common goals. The AGM sets the standard for an exceptional customer shopping experience and drives the engagement of the total store workforce.

Key Responsibilities
  • Deliver performance metrics to plan in store: Sales, Net Promoter Score, Loyallist, Client Sales, and omnichannel selling and fulfillment metrics.
  • Effectively partner with Operations leadership to manage store-controlled elements of profit and loss, including store payroll and non-payroll expense and shortage.
  • Analyze data and ground intelligence to identify and capitalize on key business opportunities (trends, vendors, classifications, events) with trade area leadership and central merchants.
  • Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience.
  • Actively model outstanding customer care; participate in and lead the execution of top customer strategies.
  • Execute merchant strategies with appropriate advocacy and localization for the store customer.
  • Develop collaborative and results-producing relationships with store, trade area, and central business partners.
  • Set clear expectations for leadership behavior and accountability for results; empower others to make decisions.
  • Lead by example as an active coach, providing ongoing feedback and guidance. Develop a strong bench of managers for future leadership positions.
  • Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities.
  • Require and champion use of selling technology to support a seamless customer experience; ensure the team optimizes the use of tools and processes.
  • Drive store associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent and feedback that drives employee engagement and retention.
  • Partner with the General Manager and Marketing leadership to engage and develop our Top-Of-The-List and Luxe clients, as a key business-driving opportunity.
Requirements
  • We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply.
  • 5+ years direct experience.
  • Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
  • Must have above-average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
  • Strong critical thinker with a strategic mindset. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes.
  • Strong leadership profile, business acumen, and customer service orientation. A proven influencer with experience leading in a dynamic, fast-paced store retail environment.
  • Ability to work a flexible schedule based on department and company needs. Regular, dependable attendance and punctuality.
Physical Requirements
  • Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.
  • Frequently lift/move up to 25lbs.

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