Public Safety Ambassador

1 day ago


Austin, Texas, United States CapMetro Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Public Safety Ambassador. As a key member of our Public Safety team, you will play a critical role in ensuring the safety and security of our customers, employees, and facilities.

Key Responsibilities
  • Respond to calls for service and identify potential safety and security risks at our park and ride locations, bus stops, rail stations, and transit centers.
  • Provide exceptional customer service, including giving directions, tips, and information about CapMetro services and properties.
  • Collaborate with first responders to ensure prompt response to emergency situations.
  • Conduct regular safety and security site inspections and document any observations or concerns.
  • Work closely with CapMetro departments to maintain a safe and secure environment on our transit system.
  • Participate in safety and security training programs and stay up-to-date on the latest best practices.
  • Interact with customers and employees to provide assistance and information as needed.
  • Issue notices of violations and sell passes for CapMetro services as required.
Requirements
  • High school diploma or equivalent required.
  • Two years of experience in customer service or a related field.
  • Valid Texas driver's license required.
  • Experience as a security guard, law enforcement officer, or military personnel preferred but not required.
What We Offer

As a Public Safety Ambassador with CapMetro, you will have the opportunity to work in a dynamic and fast-paced environment, making a real difference in the lives of our customers and employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

CapMetro is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about public service.



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