IT Support Specialist

2 weeks ago


Owensboro, Kentucky, United States Resource Logistics Full time
Job Title:
Desktop Support / PC Refresh


Location:
Resource Logistics


Mode :
Contract (6+ Months) (Day 1 Onsite)


Max Rate - $23/hr on W2

The technology support specialist is responsible for delivering onsite IT assistance at a designated customer location.

This role encompasses a diverse range of hardware, software, application, and service technologies across the healthcare sector.

Key responsibilities include addressing incident break/fix issues, fulfilling service requests, managing deployments, overseeing upgrades, and handling hardware lifecycle management. This position collaborates closely with tier II and III IT teams and shared services, acting as the primary onsite resource.

Core Responsibilities & Skills

Provide exceptional customer service support to internal users, external clients, and vendors.

Install, deploy, troubleshoot, repair, maintain, and manage the lifecycle of hardware and software throughout the organization.

Maintain comprehensive and precise records in workload management, asset management, and administrative systems.

Deliver tier I and II support across all areas of the organizational service portfolio.

Exhibit outstanding customer service to all levels of staff, including clients, colleagues, and management.

Adhere to documentation and checklists to ensure operational efficiency and consistency.

Engage actively in team meetings, team-building initiatives, and other opportunities to enhance collaboration.

Communicate in a professional, positive, and timely manner through various channels.

Utilize standard troubleshooting methodologies to provide effective resolutions while minimizing customer impact.

Work independently once assigned tasks and demonstrate considerable autonomy.

Show a willingness to learn more advanced aspects of functional skills.

Continuously engage in self-study related to technology and customer service.

Effectively communicate with customers in layman's terms to ensure understanding.

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