Customer Service Representative

6 days ago

Brighton, Colorado, United States Jack in the Box Full time
Brand Ambassador

As a Brand Ambassador at Jack in the Box, you will be the face of our company, inspiring team members to embody our brand values and representing us with pride.

Focus on the Guest
  • Treat guests with care and respect, always prioritizing their needs and ensuring a positive experience.
  • Be passionate about serving guests, delivering exceptional service and creating a welcoming atmosphere.
  • Develop a happy, friendly personality that engages both guests and team members, making everyone feel valued and appreciated.
  • Read guests' verbal and non-verbal cues, anticipating their needs and addressing them proactively.
  • Prioritize guests' needs, handling complaints and concerns with empathy and a solution-focused mindset.
  • Understand that guests are never an interruption, always being available to assist and provide excellent service.
Team Skills
  • Treat fellow team members with care and respect, fostering a positive and inclusive work environment.
  • Be a good team player, willing to help and support colleagues to achieve our goals.
  • Develop a positive can-do attitude, being dependable and reliable in all aspects of your work.
  • Be open to working with people of all backgrounds, embracing diversity and promoting a culture of inclusivity.
  • Stay calm under pressure, maintaining a professional demeanor even in challenging situations.
Commitment
  • Thrives in a fast-paced, high-energy team environment, performing professionally during difficult situations and high-volume times.
  • Takes pride in using systems to produce quality products and maintain a clean restaurant, ensuring a safe and healthy environment for guests and team members.
  • Take corrective action to solve issues that could compromise food safety or quality, always prioritizing the well-being of our guests and team.
  • Be flexible and adaptable, changing direction based on the needs of the business and working with a sense of urgency.
  • Stay up-to-date on products and menu offerings, following Jack in the Box policies and standards to deliver exceptional service and quality.

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