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E-commerce Support Specialist
2 months ago
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**Online Customer Service Representative**
We are looking for a dedicated full-time E-commerce Support Specialist to enhance our operations. This role involves collaborating with a team to oversee online order management and returns.
**Key Responsibilities:**
- Handle incoming customer inquiries via phone
- Monitor and update order statuses
- Address customer emails promptly
- Process customer orders efficiently
- Liaise with vendors as necessary
**Required Qualifications:**
- Prior experience in e-commerce or customer service
- Strong teamwork capabilities
- Excellent prioritization and multitasking skills
- High attention to detail
- Strong organizational abilities
- Proficient computer skills are essential
- Exceptional written and verbal communication skills
- Familiarity with SAP is advantageous
Creating an account offers numerous benefits, including:
- Viewing order and shipping statuses
- Tracking order history
- Faster checkout process