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Customer Service Representative

2 months ago

Holland, Ohio, United States Orkin Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities
  • Field incoming requests, schedule service visits, and maintain efficient routes to minimize drive time for Orkin Pros.
  • Lead with empathy and a service mindset, ensuring every customer interaction is positive and productive.
  • Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.
  • Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours and participate in quality assurance processes, programs, and initiatives.
What We Offer
  • Competitive earnings: $17.00-$18.00 per hour.
  • A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.
Requirements
  • Previous experience in customer service or sales is preferred.
  • A high school diploma or equivalent is required.
  • Ability to pass a drug screen and background check is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
About Orkin

Orkin is a global residential and business service provider, founded in 1901, with a reputation for delivering accurate, comprehensive, and efficient pest management services. We are a financially stable and growing company, committed to supporting our community and providing opportunities for career growth and development.