Retail Customer Service Representative

3 weeks ago


Holland, Ohio, United States Sam's Club Full time
Job Summary:

As a Member Frontline Cashier Associate at Sam's Club, you will play a vital role in providing exceptional customer service to our members. Your primary responsibility will be to operate the front end of the store, handling cash transactions, processing payments, and maintaining a clean and organized area. You will also be responsible for maintaining a positive attitude, greeting and thanking members, and providing guidance and support to members regarding member self-service technology.

Key Responsibilities:

• Maintain safety of facility according to company policies and procedures
• Provide member service by acknowledging the member and identifying their needs
• Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns
• Promote the company's products and services, and provide guidance and support to members regarding member self-service technology
• Process member purchases, assist members with payments, and maintain a clean and organized area

Requirements:

• Customer service experience, preferably in a retail environment
• Ability to work in a fast-paced environment, handle multiple tasks, and maintain a positive attitude
• Strong communication and problem-solving skills
• Ability to stand for long periods of time and lift up to 25 pounds

What We Offer:

• Competitive pay and performance-based bonus awards
• Comprehensive benefits package, including medical, vision, and dental coverage
• Paid time off, including PTO, parental leave, and bereavement leave
• Opportunities for career growth and development

Sam's Club is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.

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