Customer Service Representative
4 weeks ago
Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Responsibilities:
- Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
- Lead with empathy and a service mindset, keeping integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction.
- Answer incoming calls, make outbound calls to customers, and schedule, confirm, and follow up on service appointments.
- Proficiently navigate a Windows-based and web-based system to track routes and optimize current and future schedules.
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
- Use sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
- Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customers' privacy and other proprietary information.
What We Offer:
- Competitive earnings: $17.00-$18.00.
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Industry-leading, quality, comprehensive training program.
Why Choose Orkin?
- Founded in 1901, Orkin is a global residential and business service provider offering the most accurate, comprehensive, and efficient pest management services.
- The pest management industry is growing and is a recession-resistant line of business.
- We value a service-oriented mindset that leads to building loyalty and trust with clients.
- We hold ourselves responsible to commitments.
- We value being part of a team.
- We support the community.
- Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.
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