Senior Medical Support Specialist

2 weeks ago

Minneapolis, Minnesota, United States Veterans Affairs, Veterans Health Administration Full time
Position Overview:
The incumbent plays a crucial role within the Physical Medicine and Rehabilitation (PM&R) Department or the Rehabilitation and Extended Care Department. This facility operates at a Complexity Level 1, emphasizing the importance of the position in delivering exceptional patient care.

Key Responsibilities:
1. **Prioritization and Workload Management:**
- Establishes and modifies short-term priorities to ensure timely completion of tasks.

2. **Administrative Support:**
- Executes a variety of administrative duties that facilitate clinic operations, including managing incoming and outgoing communications, directing patients and visitors, addressing routine inquiries, scheduling appointments, overseeing consults, and maintaining inventory.

3. **Team Collaboration:**
- Fosters a collaborative environment and enhances operational practices. Gathers and organizes information as required to support departmental functions.

4. **Compliance with Scheduling Protocols:**
- Adheres to established scheduling guidelines, ensuring efficient management of consultations, electronic waitlists, and patient follow-ups.

5. **Effective Communication:**
- Shares relevant information in a timely manner and integrates constructive feedback into daily practices. Utilizes both verbal and written communication effectively.

6. **Customer Service:**
- Addresses and resolves patient concerns, escalating more complex issues to supervisory staff as necessary.

Work Schedule:
Standard hours are Monday through Friday, 8:00 AM to 4:30 PM.

Compensation and Benefits:
- Competitive salary with regular increases.
- Generous paid time off, including annual leave, sick leave, and federal holidays.
- Eligibility for parental leave after one year of employment.
- Childcare subsidy available for qualifying employees.
- Retirement benefits include a traditional federal pension and a 401K plan.
- Comprehensive health, vision, dental, and life insurance options.

Qualifications:
- Must be a U.S. Citizen.
- Proficiency in written and spoken English is required.
- Previous experience in clerical or administrative roles is essential.
- Certification is not required, but relevant experience is necessary for advancement.

Physical Requirements:
Participation in a pre-employment examination may be required. Candidates should be prepared to discuss any physical demands associated with the role.

Additional Information:
This position is part of the Excepted Service and does not confer competitive status. The organization encourages individuals with disabilities to apply.

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