Sales and Service Leader

3 days ago


Murfreesboro, Tennessee, United States Sephora Full time
Job Overview:

As a Sales and Service Leader at Sephora, you will play a key role in delivering exceptional customer experiences and driving sales growth. You will be responsible for implementing sales and service strategies, coaching and supporting a team of beauty advisors, and ensuring compliance with Sephora's standards.

Key Responsibilities:
  • Implement Sales and Service Strategies: Develop and execute sales and service plans to meet Sephora's standards and drive customer engagement.
  • Coach and Support Team Members: Provide guidance and support to beauty advisors to ensure they excel in their roles and meet sales and service targets.
  • Execute Client Service and Sales: Deliver exceptional customer service and sales experiences, driving customer loyalty and retention.
  • Ensure Compliance with Sephora Standards: Maintain a professional environment and ensure compliance with Sephora's standards and policies.
  • Monitor Key Performance Indicators: Track and analyze key performance indicators to ensure success and identify areas for improvement.
Requirements:
  • Leadership Experience: Prior leadership experience in retail sales or services is required.
  • Client Service and Teamwork: Passion for client service and teamwork is essential.
  • Communication and Multitasking: Strong communication and multitasking skills are required.
  • Resilience and Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.
  • Availability: Flexible availability to work during peak retail hours is required.
  • Reliability: Consistent and reliable attendance is essential.
Benefits:
  • Diversity and Inclusion: Sephora is committed to creating a diverse and inclusive workplace where everyone's uniqueness is celebrated.
  • Meaningful Rewards: Comprehensive healthcare and wellbeing benefits are offered based on eligibility.
  • Competitive Pay: Competitive hourly pay rates ranging from $23.00 to $28.25 per hour.
  • Flexibility: Sephora offers a Flex (on-demand) position for employees who can work anywhere from 0-19 hours a week.
Equal Opportunity Employer:
Sephora is an equal opportunity employer and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.
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