Drop Team Lead

6 hours ago


Kingston, Oklahoma, United States The Chickasaw Nation Full time
Job Summary:

We are seeking a highly skilled and experienced Drop Team Lead to join our team at The Chickasaw Nation. As a key member of our casino operations team, you will be responsible for the daily drop of all electronic gaming machines, OTB Amtotes, table games, and other gaming equipment. This is a full-time position that requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide first-class customer service to internal and external customers

• Answer questions in a courteous and professional manner

• Partner with internal and external services to ensure appropriate referrals are made

• Greet and engage with a smile

• Determine and meet customer needs

• Seek positive experiences and outcomes

• Complete all training and development requirements and participate in continuing education opportunities

• Work in a collaborative and supportive manner to support the productivity and safety of the work area, team members, and customers

• Share responsibilities for maintaining adequate supplies and equipment

• Maintain general upkeep of the work area and maintain a safe environment

• Observe and address potential environmental hazards and risks

• Maintain and promote professionalism

• Be punctual and consistent in meeting start time, work schedule, attendance, and other assigned work time metrics

• Adhere to The Chickasaw Nation dress code standards

• May provide break coverage for others as assigned

• May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit

• Maintain knowledge of and follow all laws, rules, regulations, policies, and SOPs for assigned area

• Mentor, coach, develop, and assist in training in assigned area

• Ensure all audits, reports, and other operational communications are accurate and timely

• Complete a variety of standard and ad hoc reports as required

• Assist staff with accomplishing goals

• Ensure staff stays in assigned areas

• Investigate and resolve discrepancies

• Resolve minor employee concerns

• Communicate area performance and operational information to line of support

• Approve/deny time off requests

• Schedule staff based on worker availability and arrange for contingency staff based on business needs

• May perform tasks, duties, and responsibilities of subordinate roles

• Perform all other duties as assigned

Requirements:

• 1 year directly related experience (nonessential)

• High School, GED, or Equivalent

• Pass gaming background check

• Gaming license or permit as required by assigned position

Working Conditions:

This position may involve working in a casino environment with bright and flashing lights, noise levels may be high, and may require bending, kneeling, stooping, pushing, reaching, and lifting up to 50 pounds. The use of a computer may be required up to 25% of the shift. Manual dexterity is required. Sitting, standing, and walking may be required up to 75% of the shift.
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