Drop Team Lead

5 months ago

Kingston, United States The Chickasaw Nation Full time

We are currently looking for a Full Time Drop Team Lead to join our team located at West Bay Casino and Resort.

Summary:

Responsible for the daily drop of all electronic gaming machines, OTB Amtotes, table games, blackjack tip, EG, OTB, Transportation, Drink Server, Cash cage and floor attendant tips and daily replenishment of all Kiosk machines. Also for all emergency pulls, game changes, replenishing coin max and reporting to upper management.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Mentors, coaches, develops and assists in training in assigned area
* Ensures all audits, reports and other operational communications are accurate and timely
- Completes a variety of standard and ad hoc reports as required
- Assists staff with accomplishing goals
- Ensures staff stays in assigned areas
- Investigates and resolves discrepancies
- Resolves minor employee concerns
- Communicates area performance and operational information to line of support
- Approves/denies time off requests
* Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
* May perform tasks, duties and responsibilities of subordinate roles
* Performs all other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Ensures compliance
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Builds effective working relationships
* Communicates verbally with team, departments, guests and management

Skills:
Essential:
* Must be familiar with the MS Office Suite of products

Experience:

Nonessential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* Noisy
* Communications written, verbal
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Use computer up to 25% of shift
* Manual dexterity
* Sometimes lift and or carry up to 50 lbs
* Sitting up to 50% of shift
* Standing up to 75% of shift
* Walking up to 75% of shift

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