Community Safety Services Specialist

2 weeks ago


San Francisco, California, United States St Anthony Foundation Full time
About the Role

We are seeking a highly skilled and compassionate Community Safety Services Specialist to join our team at St. Anthony Foundation. As a key member of our safety and security team, you will play a critical role in ensuring the well-being and safety of our guests, staff, and community partners.

Key Responsibilities
  • Monitor and anticipate potential safety and security problems, and attempt to prevent or defuse them through de-escalation techniques.
  • Respond to emergency calls from assigned areas as needed, and safely deal with or assist in dealing with any emergency situations.
  • Maintain a high level of awareness of one's surroundings at all times, and observe and identify unusual/irregular occurrences that may require closer examination to ensure the safety of the facilities and the persons in them.
  • Observe and safely intervene as appropriate in crises to ensure the safety of staff, clients, volunteers, and other visitors.
  • Monitor assigned area to identify safety hazards, report safety hazards, and intervene according to established procedures.
  • Comply with all St. Anthony safety requirements, policies, and requirements to ensure a safe work environment for all.
  • Check and secure buildings at the beginning and end of each day as instructed, and check assigned areas (rounds) as needed.
  • Participate in emergency response and disaster preparedness training and drills, and respond to crises and emergencies with urgency.
  • Safely and effectively de-escalate disruptive and/or aggressive persons using acceptable physical de-escalation and crisis prevention techniques.
  • May need to operate a Segway, adhering to all safety protocols to move about the area.
  • Support special events as assigned, including set up and break down and monitoring the event itself.
  • Assist with janitorial services to maintain a clean and safe environment for work and community access.
Requirements
  • Excellent interpersonal, listening, oral, and written communication skills are required.
  • Ability to be polite, diplomatic, and firm, and to set limits and practice professional boundaries with guests and coworkers.
  • Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
  • Ability to work non-traditional hours and days (weekends and holidays required).
  • Ability to complete paperwork neatly and legibly.
  • Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
  • Ability to remain awake and aware during all scheduled shifts.
  • Ability to be punctual, reliable, cooperative, and stay team-oriented.
  • Experience with conflict de-escalation skills is preferred, and must complete Crisis Prevention training within 3 months of hire.
  • C.P.R./First Aid certification is preferred, and must complete certification within 3 months of hire.
  • Willingness to work in remote locations.
  • Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty is desired.
  • Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
  • Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.
About St. Anthony Foundation

St. Anthony Foundation is a comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. We are a diverse workforce, welcoming all ethnicities, faith backgrounds, and worldviews, and are proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all persons flourish.

We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression, or any other consideration made unlawful by federal, state, or local laws.

We use E-Verify to validate our new employees' eligibility to work legally in the United States.



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