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Guest Services Specialist
2 months ago
Job Summary:
Community Forward SF is seeking a Guest Services Specialist - Community Support to provide culturally appropriate, trauma-informed services to residents of the Coronado Hotel. The successful candidate will be a frontline responder, responsible for the daily operations of the building, supporting guests' health, safety, and well-being, and providing supportive counseling, resources, information, outreach, and individual and systemic advocacy.
Key Responsibilities:
- Support the Community Forward SF mission to promote stabilization, hope, and healing for permanent supportive housing residents in San Francisco.
- Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals.
- Ensure that residents are treated with dignity and respect and that their physical, psychological, and emotional needs are adequately met while residing at the facility.
- Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to residents as needed.
- Monitor, verify identification, and log all visitors to the building to provide privacy and security.
- Maintain visitor log.
- Respond effectively in the moment to resident needs and requests.
- Assist in maintaining the cleanliness of the facility.
- Adhere to established policies and procedures.
- Attend trainings and meetings as needed.
Requirements:
- High school diploma or G.E.D.
- Previous experience working in affordable housing or lived experience in affordable housing.
- Previous experience working with the unhoused community.
- Ability to work both independently and cooperatively.
- Ability to effectively de-escalate conflict.
- Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite.
- Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.
- Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
- Ability to write and speak effectively.
- CPR and first aid certification required within 90 days of hire.
- TB clearance and proof of COVID-19 vaccination within 7 days of hire.
Preferred Qualifications:
- Multicultural, multilingual.
- Passion for working with at-risk client populations.
- Lived experience with homelessness and/or other systems of oppression.
- Strong self-awareness, cultural humility, and commitment to personal praxis.
- Good organizational skills.
- Good written and oral communication skills.
- Knowledge of San Francisco community resources and neighborhoods.
