Customer Success Specialist
4 weeks ago
CAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. We are seeking a highly motivated and organized Customer Success Specialist to join our team.
Key Responsibilities:- Maintain a deep understanding of our products and their impact on customers, as well as the competitive market.
- Build and maintain strong professional relationships with key global customers, supporting the Director in coordinating operational and analytical tasks.
- Collaborate closely with Sales, Marketing, and Accounting to enhance the customer experience and support the goals of the relationship.
- Develop and maintain a revenue base by managing account retention and renewal.
- Review and process government purchase orders to ensure accuracy and coordination of payment.
- Coordinate the on-boarding process for new customers, supporting the initial rollout of products/solutions.
- Support ongoing upgrades/changes to solutions for customers.
- Identify common customer challenges and suggest solutions based on our product/service offerings.
- Bachelor's degree in a related discipline, or equivalent experience and education.
- 2+ years of experience in customer success or account management, with government contracting experience a benefit.
- Experience working with domestic and foreign militaries is an additional benefit.
- Salesforce experience is a benefit.
- Strong cross-functional partnership experience.
- Passion for helping customers and colleagues.
- Excellent verbal and written communication skills, with the ability to document and communicate with internal and external resources.
- Exceptional attention to detail and ability to solve complex, interdependent problems.
- Highly organized, with the ability to effectively prioritize and multi-task.
- Must be a proactive problem solver, able to handle multiple complex issues and tasks.
- Proficiency with MS Office, especially Excel and PowerBI, is desired for advanced data analysis.
- High energy and positive 'can do' attitude.
CAMP Systems is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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